1. Where do I find the pricing?
2. What fabrics and material colors do you carry?
3. What type of imprinting can I get on your products?
All prices include the application of a one color, one location silk-screen imprint Every effort is made to match your specific ink or PMS color. Embroidery is available on a quote basis subject to stitch count.
4. Can I order less than your minimum requirement?
Yes, however, for orders of less than our minimum requirements, a surcharge is added to the order. Types and sizes may not be combined to acquire higher pricing.
5. What is your approximate lead-time?
Lead-time is approximately 15-20 business days from receipt of your order and approved artwork. Special lock requests require a 6 to 8 week lead-time.
6. Do you have a “rush” service?
No we do not. All orders are entered into our production schedule as they are received. This scheduled is based upon the labor available at the time the order is placed. We try to honor your requested ship date whenever possible, so long as it does not interrupt the flow of our normal work schedule.
7. What bags do you keep in stock?
None. All of our bags are made to order. Most of our customers require custom colors and details on their products. Because of the large number of options, colors, materials and details, it would be impossible to keep such a diverse inventory.
8. Can I phone in my order?
We will not be responsible for verbal orders. Please e-mail, mail or fax orders for accuracy. To insure accuracy, all repeat orders must include our last order number if possible. We will acknowledge all orders in writing with 24 hours. Any corrections need to be made upon receipt of the order confirmation copy.
9. Do you ship the exact quantity ordered?
Every effort is made to ship the exact quantity on your order. However, we reserve the right to ship 5% over/under and invoice accordingly. Exact quantity demands will incur a $ 10.00 net charge per order.
10. What if I need to cancel an order?
All costs incurred up to the cancellation date of an order will be billed.
11. Do your material colors match from order to order?
Fabric colors are subject to change without notice, due to mill availability.
12. Do you use metal or nylon zippers on your products?
Metal zippers are used on all bags that have self-contained locks. Nylon zippers are standard on all other products. Metal zippers can be substituted for any nylon zippers at a nominal price.
13. What is your shipping method?
Standard delivery is UPS ground. Other shipping methods are available at respective rates. Shipping and handling is F.O.B. factory – prepaid and added to the invoice.
14. What are your billing terms?
Terms are net 30 with credit approval, COD, Cash In Advance or Credit Card. We accept VISA, MasterCard and American Express.
15. Are all orders created as a new design?
No, after 116 years of business we have thousands of patterns from which to choose. We can usually find a design (with or without minor alterations) to fit your needs. Given your specifications, sample, and the purpose of your product we can often make suggestions that will enhance your product.
16. Can I order a catalog?
We do have a catalog available for non-internet users however our on-line catalog holds all of the same products and information Since we are a manufacturer of custom cloth promotional items, we are not limited to the items you see on our site or in our catalog.
17. What is the imprint area?
Please allow 1″ on all sides of the imprint. For example, a 16″×12″ bag has an imprint area of 14″×10″.
18. What PC formats can be submitted for artwork?
PDF, EPS, Adobe Illustrator CS4, Corel Draw X4. Files may be ZIP or SIT compressed.
19. Can I order a pre-production sample?
Yes, a pre-production sample according to your specifications is available for $60.00.
20. What if I have a problem with my order?
All discrepancies must be reported within 30 days of receipt of order.