We do have a catalog available for non-internet users however our on-line catalog holds most of the same products and information. Since we are a manufacturer of custom cloth promotional items, we are not limited to the items you see on our site or in our catalog.
No. Over 125 years of business has resulted in thousands of patterns from which to choose. We can usually find a design (with or without minor alterations) to fit your needs. Given your specifications, sample and the use of the item, we can often make suggestions that will enhance the product.
All costs incurred, up to the cancellation date of an order, will be billed.
Every effort is made to ship the exact quantity on your order. However, we reserve the right to ship 5% over/under and invoice accordingly. Shipping the exact quantity must be specified on the purchase order when received.
We will not be responsible for verbal orders. Please e-mail, mail or fax orders for accuracy. To insure accuracy, all repeat orders must include our last order number if possible. We will acknowledge all orders in writing within 24 hours. Any corrections need to be made upon receipt of the order confirmation copy.
Yes, however, for orders of less than our minimum requirements, a surcharge is added to the order. Types and sizes may not be combined to acquire higher pricing.
Lead-time is approximately 15-20 business days from receipt of your order and approved artwork. Special lock requests require a 6 to 8 week lead-time.
No, we do not. All orders are entered into our production schedule as they are received. This schedule is based upon the labor available at the time the order is placed. We try to honor your requested ship date whenever possible, so long as it does not interrupt the flow of our normal work schedule.